Welcome to the Good Housekeeping Shop FAQ page! We’ve compiled answers to common questions about our premium plants and shopping experience. If you don’t find what you’re looking for, please contact our plant specialists at [email protected].
About Our Products
What types of plants do you specialize in?
We specialize in high-quality, carefully selected plants including:
- Azaleas
- Eucalyptus Trees
- Fruit Trees & Plants
- Hydrangeas
- Succulents & Cactus
How do I choose the right plant for my space?
Consider your lighting conditions, space availability, and care commitment. Our plants come with detailed care instructions, and we’re happy to provide personalized recommendations via email.
Pro Tip: Take photos when unpacking your plants. This helps us assist you if any issues arise during transit.
Ordering & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How do I track my order?
You’ll receive a confirmation email with tracking information once your order ships. For standard shipping (DHL/FedEx), you can track your package directly on their websites. For EMS shipments, tracking may be limited.
Can I change or cancel my order?
Please contact us immediately at [email protected] if you need to modify your order. We process orders quickly (within 1-2 business days), so we may not be able to make changes once processing begins.
Shipping & Delivery
Where do you ship?
We ship worldwide except to Asia and some remote areas due to agricultural regulations. Our specialized packaging ensures plants arrive healthy wherever they’re going.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx (10-15 days after dispatch)
- Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
How long does order processing take?
Orders are typically processed within 1-2 business days. During peak seasons, processing may take slightly longer. You’ll receive email confirmation when your order ships.
What should I do when my plants arrive?
- Unpack immediately
- Water if soil feels dry
- Place in appropriate light conditions
- Allow 2-3 days to acclimate before repotting
Returns & Guarantees
What is your return policy?
We offer a 15-day guarantee from delivery date. If your plant arrives damaged or doesn’t meet expectations, contact us at [email protected] with photos and your order number.
Important: Due to international agricultural regulations, we cannot accept returns of plants that have been potted or planted.
Important: Due to international agricultural regulations, we cannot accept returns of plants that have been potted or planted.
What if my plant arrives damaged?
Please contact us immediately with photos of the damaged plant and packaging. We’ll work quickly to resolve the issue, typically by sending a replacement or issuing a refund.
Contact & Support
How can I contact customer service?
Our plant specialists are happy to help! Reach us at:
- Email: [email protected]
- Mailing Address: 229 Fannie Street, Wilmington, US 01887
Remember: We’re passionate about plants and committed to helping you create your perfect green space. Don’t hesitate to reach out with any questions!
Happy planting!
The Good Housekeeping Shop Team